LEGAL REFERENCE

Terms & Conditions jo aapke liye likhe gaye hain

Jab aap apk 12 par account kholte ho, aap hamari terms se raazi hote ho. Yeh sab kuch explain karte hain — kaise aapka pessa safe rehta hai...

Account safety rulesWithdrawal ke niyamRegional access policyDispute resolution
Lobby dekho Read FAQ
apk 12 Terms & Conditions jo aapke liye likhe gaye hain

Hamara policy stand aur jurisdiction

apk 12 Pakistan aur supported ilaqon mein kaam karta hai, jahan local qanoon ijazat deta hai. Aapka account sirf aapka hai — koi aur is ko access nahi kar sakta. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se pessa add karte ho, woh transaction hamari banking partners ke zariye process hota hai. Withdrawal requests 24 ghanton mein verify honti hain. Agar koi

dispute ho, hum first aapki taraf se suno, phir resolve karun. Aapko account terms mein koi bhi tadbeer karne se pehle notification milta hai.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

MADAD KE RAASTE

Agar kuch sawal ho to kaun se channels use karo

Team online

In-app Support

Aapke account ke andar ek support tab hai. Us se directly hum se baat karo. Response time zyada tar 2-3 ghanton mein hota hai.

Email Support

[email protected] par likhो. Detailed issues ya policy questions ke liye yeh sab se acha tarika hai.

Account & Security Line

Agar aapka account compromise ho ya password reset chahiye, in-app notification se secure process use karo.

HUME KYO BELIEVE KARO

Kyun hamari terms reliable aur transparent hain

Verified Payment Rails

JazzCash, Easypaisa, SadaPay aur Raast — ye sab Pakistan ke official payment methods hain. Har transaction encrypted aur tracked hota hai.

Account Encryption

Aapke login aur deposit info military-grade encryption se protected hai. Sirf aap hi apne account ko access kar sakte ho.

Clear Withdrawal Rules

Koi hidden fees nahi. Har withdrawal request ka status real-time dikhta hai. Verification clear ho to pessa 24-48 ghanton mein milta hai.

Dispute Resolution

Agar koi misunderstanding ho, hum detailed investigation karun. Aapko evidence aur final decision likhi hui form mein milta hai.

Regional Compliance

Hamari terms local Pakistan laws aur supported regions ke niyamon ke anusar likhe gaye hain. Koi bhi restriction clearly stated hai.

Real-time Account Control

Aap apna account anytime apne hisaab se manage kar sakte ho — limits set karo ya session pause karo sirf app mein.

Hamari terms aur dusre policies mein kya farq hai

No Hidden Charges
Jab aap withdrawal kaun, final amount jo dikha use nahi chhota hoga. Koi surprise fee nahi.
One Account Per Person
Multiple accounts banane ki koshish mein account ban ho sakta hai. Yeh fraud rokne ke liye hai.
Regional Access Only
Sirf supported ilaqon se hi access kar sakte ho. VPN ya proxy use karke access nahi chalega.
Deposit Verification
Pehli baar deposit se pehle identity aur address verify hota hai — anti-money laundering ke liye.
Payout Speed Guarantee
Withdrawal request verify ho jane ke baad 48 ghante tak pessa arrive ho jaata hai — delay nahi hota.
Dispute Timeline
Agar koi complaint ho, hum 7 din mein investigation complete karke response dete hain.
Account Closure Rights
Aap anytime apna account close kar sakte ho. Outstanding balance pehle clear karna padta hai.
HAMARI TAYYARI

Kya kya clear aur structured hai hamari terms mein

Account Opening Terms Sirf 21+ aur supported region se account bante hain. Email...
Deposit Rules JazzCash, Easypaisa, SadaPay aur Raast se add karo. Minimum aur...
Gameplay Conditions Jab aap lobby mein koi bhi game khelte ho, tumhara...
Withdrawal Verification Pehle ek baar paise withdraw karte ho to extra verification...
Session Management Aap apna session pause kar sakte ho jab marzi. Account...
Data Privacy Aapki personal info sirf payment aur verification ke liye use...

Haan, ye sab questions hote hain

Account closure request submit karo. Agar balance ho to pehle withdraw karo ya refund le. 30 din baad account permanently delete ho jaata hai aur naya account nahi ban sakte woh email se.

Haan, account settings mein jaao aur payment method update karo. Naya number verify karna padega SMS se. Purana number se koi paise nahi jaenge phir.

Verification clear honay mein 24 ghante lag sakte hain. Agar clear ho gaye to agle 24-48 ghanton mein pessa Easypaisa ya JazzCash mein aa jaata hai.

Haan, sirf ek account per person allowed hai. Agar multiple ban milay to sab ban ho jaenge aur balance forfeit ho sakta hai.

Haan, agar koi major change ho to hum in-app notification de dete hain. 30 din baad nai terms apply hoti hain. Aap anytime purani terms accept na karo to account close kar sakte ho.

In-app support mein jao aur 'File a Dispute' option select karo. Details likho, screenshots attach karo. Hum 7 din mein investigation complete karke decision bata denge.

Haan, multiple methods use kar sakte ho. Har method ki apni deposit limit hai. Total account limit bhi hai — account settings mein dekh lo.